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Dettol India Frequently Asked Questions

How can we help you? Here you can find our most frequently asked questions. If you can’t find the answer to your question, please use the search bar on our website or contact us.

Product efficacy

Our disinfectant products contain active substances which have bactericidal and/or virucidal activity. In order to confirm the level of active substances, all products are tested according to European standards.

There is a possibility that this could be caused by an air lock. To remove the airlock:

1. Place product over a sink

2. Turn the trigger to the ‘Off’ position

3. Pull back the trigger, then release

4. Repeat the pumping action slowly

5. Turn the trigger to the ‘On’ position

6. This should release any air that has been trapped in the tube and allow the product to work.

If it does still not work after this process, please contact our customer service team:  

RB Consumer Care PO Box No. 13, Head Post Office, Sadar Bazar, Gurugram – 122001, Haryana, India


As a fundamental part of our ethical approach we are committed to not conducting animal testing unless we are legally required to. If the safety of the product is in question or there is a requirement to provide pre-human clinical trial information for our health portfolio, we will undergo testing.

Health & Allergies

When our products are used correctly, they may be safe to use around pets. However, do not allow pets to lick or walk over wet and freshly disinfected surfaces. Ensure to thoroughly rinse off feeding bowls/toys before handing them back to your pet. Use disinfectants safely. Always read the label and product information before use.

This depends on the product in question. Please visit the product description page to learn more.

We have some products such as our Surface Cleanser Spray & Cleansing SUrface Wipes which are perfectly suitable for children’s equipment. Please visit the product description for the product in question to learn more.

Packaging & Purchasing

While some of our wipes are biodegradable, please do not flush any wipes as the may cause blockages to your home drainage and the country’s sewers. Please dispose of in a composting bin if used for food spillages or in your general waste bin for anything else.

We are committed to removing and reducing our use of single use plastic packaging wherever possible to help address and reduce the effect it has on our planet. To learn more about our sustainability efforts, read more here.

To find out where you can purchase our products, please visit the product’s description pages to learn where it’s available.